Busy “B” Enterprises Pty Ltd reserves the right to update these policies at any time.

What is the policy on returns, refunds and exchanges?

If you receive your goods damaged or not as ordered we will provide a refund if you return the goods (not worn or damaged) within 14 days of receipt.

If you change your mind on size or colour, these items can be exchanged if returned (not worn or damaged) within 14 days of receipt. In this case postage/shipping costs are the responsibility of the customer.

To ensure a smooth process, email or phone us first on sales@bluemountainsboots.com to let us know the reason for the return and we can advise the best next steps.

All returns must be in 100% new condition, not worn, nor washed and all tags in place, and please ensure returned item(s) are packaged securely so they don’t get damaged in transit. We will assess all returned items condition and refuse any damaged, worn or washed items. Any costs associated with sending such refused items back to you are your responsibility.

How do I wash my boots?

When looked after and treated with love and care 🙂 boots are very long-lasting. Here are a few tips:

Hand wash: Hand wash only using lukewarm water mixed with quality wool detergent. Products that are made for woollen jumpers are perfect.

Gently rinse: Rinse off the detergent with lukewarm water.

Drip dry: Leave the boots to dry in the shade. A natural breeze is fine, but don’t use any heat sources – no dryers, no direct sunlight and no drying in front of fires, heaters or air conditioners.

Be patient: It will take around 3 days to fully dry, and they’ll be clean, fluffy and luxurious again.

Is there a warranty on our boots?

There is a 6 month reasonable use warranty on all boots. Please email sales@bluemountainsboots.com or contact our shop staff on + 6 1 2 4751 1804. Every case will be investigated and you will be contacted as soon as possible.

How should items be returned?

When returning goods, please ensure that you send them using recorded and insured delivery, so you have proof of posting. Unless the goods are damaged or not as ordered, any costs associated with the return of items by you to us are your responsibility, including costs of sending exchanged or refused items back to you.

Where should you send/forward the returned item(s)?

To ensure a smooth process, email or phone us first to let us know the reason for the return and we can agree the best next steps and best delivery details and arrangements.

Is there a time limit to return the item(s)?

If you receive your goods damaged or not as ordered we will provide a refund if you return the goods (not worn or damaged) within 14 days of receipt.

If you change your mind on size or colour, these items can be exchanged if returned (not worn or damaged) within 14 days of receipt. In this case postage/shipping costs are the responsibility of the customer.

To ensure a smooth process, email or phone us first to let us know the reason for the return and we can agree the best next steps.

Are the delivery charges refundable if I return items?

Shipping and insurance costs are not refundable. If it is our mistake and is not as per your order then we will refund delivery charges. If you change your mind or want a different size, we will exchange the footwear for incorrect sizing, colour or style less any freight costs.

What things must the customer include with the returned item(s)?

Copy of payment record, contact details, delivery docket, original packing, and reasons why this item(s) is being returned.

How much time will it take to process the refund?

As soon as the product is received in Australia your replacement/credit will be sent the next day. Please send a copy of your receipt with your returned item and any relevant information.

How will you know whether the refund has been processed?

We will email you immediately the item has been processed to confirm the refund. Receipt of goods with the assumption they were a different brand, look or feel does not constitute “not as ordered”. Please contact us via email prior to your purchase if you have any doubts or queries.

Can orders be cancelled?

You should contact us immediately should you wish to cancel any order for the products placed through the website. Requests for cancellation will be honored as long as the goods have not already been sent or if it was a special order the item has not yet been made.

Disclaimer on deliveries

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to resend the order to the correct address at our expense.

While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Why are they called boots and what are their origins?

It is widely accepted that the term “boot” originated in Australia and this cozy, luxurious and stylish footwear has now become a treasured national cultural icon. There are several theories as to where the name came from.

One strong theory from industry veterans is that the boot started life as a low-cost footwear in the shearing sheds during the late 1800s and early 1900s. After a sheep had been used for food, rough boots would be fashioned from the skin to wear after work instead of the uncomfortable work boots of the day.

At that time, most every town had Mum and Dad corner store making make-shift boots. While most closed over the decades, some, like Blue Mountains Boots, continued the craft and moved with the times to help create the beautiful footwear we see today.

Another theory is that World War 1 pilots, who used to wear a lace up variety to avoid frostbite, called them “flying boots” with boots being short for ugly. Since then there have been many others who have come forward claiming to have invented the term. In Australia, boot is a generic term used to describe soft woollen sheepskin fleece-lined footwear. Sometimes you’ll also see it written as ug, ugh or boots.

boots later became very popular with surfers in the 1960s, as they are a great way to warm up cold feet after a surf, which helped create their fashion icon status.

Despite the origins of the name insinuating that they are “ugly”, boots have now become a worldwide trend and are worn by everyone from celebrities on the catwalk to kids and grandmas relaxing at home on a cold night.

BUSY ‘B’ ENTERPRISES P/L TRADES AS : BLUE MOUNTAINS UGG BOOTS

Our trading name, Blue Mountains Boots’ is a registered trademark.

We have operated since 1933 and we are one of the oldest continually operating boot business in Australia/the world and have one of the longest operating ecommerce website for boots.